CUSTOMER SERVICE

WARRANTY & RETURNS

Can I Return My Order For A Refund?

If you are not satisfied with your purchase from Troy Lee Designs, you can return your order for a full refund (less shipping fees) within 30 days of the date of receiving your order. All items returned for a refund must be in unworn, unused, unwashed condition, with original tags still attached.

Can I Return My Order For an Exchange?

Unfortunately, we do not currently offer exchanges. Please return your item for a refund and place a new order for the new size.

Are Returns Free?

Yes, we offer free returns on all eligible items.

How Do I Return My Order?

If you would like to return your item, please contact us here with your order number and we will be able to email you your returns label as well as further instructions.

How Long Will My Refund Take To Process?

Once your return has been received back to us, we aim to issue your refund within 7-10 working days.

Warranty

At Troy Lee Designs we take great pride in the quality and fit of each of our products for 1 year after purchase. We will stand behind them 100%. If for any reason, you have not been completely satisfied, Troy Lee Designs will provide the following warranty policy.

We offer virtual warranty inspection on all our products by sending an email with photos here. The warranty policy covers the product only in the case of manufacture defect. It does not cover products damaged due to crashes, normal wear and tear, negligence, improper care, natural breaking or fading of colours and materials over time and/or exposure.

Troy Lee Designs may request the defective product for further inspection. If so, a prepaid return label will be emailed. Once received and inspected, a replacement of the same or "like" item will be shipped.

You will be contacted once the inspection is completed and informed on what action will be taken.

TROY LEE DESIGNS


First Floor, The Landing,
Redcliff Street, Bristol, BS1 6HU
Mon-Fri, 9am - 5pm GMT

Email:customerservice@troyleedesigns.eu
tel:0808 196 6088